The following eight basic consumer rights serve as a commonly accepted basis upon which consumer Advocacy groups worldwide develop programmes in order to meet the expectations of the communities in which they work.
To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, clean water and sanitation.
To be protected against products, production processes and services which are hazardous to health or life. Personal data and privacy should be respected and protected.
To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling. Information to consumers such as product specification, place of origin, safety warnings, price, mode of payment, date of quality assurance, description of after-sale services, warranty, ingredient, nutritional facts, etc.
To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
To have consumer interests represented in the policy making process of government, trade, professional and industry associations, where the making and execution of those policies will have an impact on the supply of goods and services to consumers.
To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
To acquire knowledge and skills needed to make informed, Confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
To live and work in an environment which is non-threatening and sustainable to the well-being of present and future generations.
With rights there are also responsibilities. In conjunction with the above rights, there is also an expectation that consumers act rationally, and accept a reasonable level of responsibility when exercising choice and entering into transactions in the marketplace.
You, as consumer, have a responsibility to